Frequently Asked Questions

Everything you need to know about your RASARIO experience.

Where does RASARIO ship from and which countries are covered?

All orders are dispatched from our central warehouse in Dubai, UAE. We offer worldwide express shipping via DHL to over 150 countries.

How can I ensure I choose the correct size for a cocktail dress?

RASARIO garments typically follow European sizing. We recommend referring to the specific size guide on each product page, as our signature corsetry and tailored silhouettes are designed for a close fit.

What is your return policy for evening wear?

We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags and labels still attached to be eligible for a refund.

Can I request a custom length or alteration for a gown?

Currently, we do not offer bespoke alterations or custom sizing through our online boutique. We recommend visiting a professional tailor for minor adjustments to ensure the perfect fit.

Are duties and taxes included in the checkout price?

For most international destinations, duties and taxes are calculated and collected at checkout (DDP), so there are no additional fees upon delivery. Please check the shipping details for your specific region.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and PayPal for a secure checkout process.